FAQ Forum

Medical Alert Systems

ASAPro
Mobile Voice Pendant
FallGuard Pro

Medication Management Systems

MedPro Lite
MedPro
MedPro Plus

ASAPro

Q. Can I wear the pendant in the shower?

A. Yes, The pendant is 100% waterproof and you should wear it at all times for your protection.

Q. How long will the battery in the pendant last?

A. The pendant battery has an expected life of 10 years or 50,000 operations.

Q. Will my medical alarm work when the power goes out?

A. Yes, The medical alarm will operate for 8 to 20 hours on an internal standby battery. The battery is automatically recharged when the power returns.

Q. Does the ASA Inc. have safety approvals?

A. Yes, The Medical Alert System and pendant is ETL listed to UL1637/1635 for Home Healthcare.

Q. Can I take the Medical Alert System with me if I move?

A. Yes, Just notify Automated Security Alert Inc to make the arrangements: 1-800-338-7114.

Q. Can someone hear me through the medical alarm console at all times?

A. No, The medical alert system connects you to an operator only when activated by you.

Q. Will the medical alarm increase my telephone bill?

A. No, The medical alarm uses a toll free number to connect you to a Life Safety Operator.

Q. What if I push the button by mistake?

A. Not a problem. If the call is completed just let the operator know that you do not have an emergency. The operator will be very understanding.

Q. How does the monitoring station know the medical alarm is working?

A. The medical alert system is set to send daily check in signals to the monitoring station in case of a low console battery, low pendant battery, and power failures of more than 2 hours.

Mobile Voice Pendant (MVP)

Q. Will my MVP work with rotary dial?

A. No, Unfortunately at this time the MVP does not work with rotary dial telephones. This issue is being addressed.

Q. Can I wear the pendant in the shower?

Yes, The pendant is water resistant and you should wear it at all times for your protection. Since the pendant is water resistant the pendant should not be submerged in water, including baths or pools.

Q. Will my medical alarm work when the power goes out?

Yes, The medical alarm will operate for over 24 hours on internal backup batteries. The batteries are automatically recharged when the power returns.

Q. Can I take the MVP with me if I move?

A. Yes, Just notify Automated Security Alert Inc. to make the arrangements: 1-800-338-7114.

Q. Can someone hear me through the medical alarm pendant at all times?

A. No, The mobile voice pendant only connects when activated by you.

Q. Will the medical alarm increase my telephone bill?

A. No, The mobile voice pendant uses a toll free number to connect you to Life Safety Operators.

Q. What if I push the button by mistake?

A. Not a problem. If the call is completed just let the operator know that you do not have an emergency. The operator will be very understanding.

Q. How long will the battery in the Movile Voice Pendant last?

A.The pendant battery has an expected life of 4-6 months. The pendant has a built in alert so when the battery is low the pendant will verbaly tell you the pendant battery needs replaced. Simply go to the base station and replace the battery.

Q. How does the monitoring station know the medical alarm is working?

A. The pendant reports to the base unit every 13 hours to check the battery condition and communication. If there is a problem, the base unit will automatically notify a Life Safety Operator of the problem.

FallGuard Pro

Q. How does the FallGuard Pro work?

A. The FallGuard Pro uses a built-in tilt sensor that can detect when the pendant tilts past 60 degrees for more than a predefined period of time (usually about a minute). This activates the medical alert system, which notifies our Life Safety Operators, enabling help to be dispatched immediately.

Q. How do I know if the FallGuard Pro is the correct choice?

A. The FallGuard Pro should only be used for those who have sudden fainting spells, seizures, or any other situations where pushing a traditional pendant would not be possible. Since the FallGuard Pro works with a tilt sensor, it cannot be worn while lying down or sleeping. For these cases the user would where a traditional medical alert pendant and would only put on the fall detector during normal daily activities.

Q. Can I wear the pendant in the shower?

A. Yes, The pendant is 100% waterproof and you should wear it at all times for your protection.

Q. Will my medical alarm work when the power goes out?

A. Yes, The medical alarm will operate for 8 to 20 hours on an internal standby battery. The battery is automatically recharged when the power returns.

Q. What if I push the button by mistake -or- what if the fall detector goes off by accident?

A. Not a problem. When the call is completed just let the operator know that you do not have an emergency. The operator will be very understanding.

Q. Will the medical alarm increase my telephone bill?

A. No, The medical alarm uses a toll free number to connect you to a Life Safety Operator.

Q. How does the monitoring station know the medical alarm is working?

A. The medical alert system is set to send daily check in signals to the monitoring station in case of a low console battery, low pendant battery, and power failures of more than 2 hours.

Medication Management Systems

Q. What happens if I miss a dose?

A. If the individual using the machine does not activate it within a predetermined time period of 30 minutes the medication dispenser will initiate a telephone call to a list of responders.

Q. Who fills the Medication Dispenser?

A. Typically, family members, caregivers, nurses, or friends will fill the machine. Automated Security Alert Inc. provides unlimited training on filling the medication dispenser and is available 24/7 for re-instruction.

Q. What happens if my power goes out?

A. Our medication dispenser has a back-up rechargeable battery that is operational for 48 to 72 hours. The medication will be delivered as long as there is back up power. This battery will recharge itself once the power returns.

Q. What happens if my Automated Medication Dispenser breaks?

A. Automated Security Alert Inc provides medication dispensers as a service. Any service related issues including replacement of the system are part of the service and there is no additional charge.

Q. What type of phone service do I need for my medication dispenser?

A. Most phone services including traditional phone service, broadband, and DSL are adequate. This system does require touch tone service. This system can also stand alone without phone service as a non monitored system.